Support among the services varies widely, from free WordPress.com account's only offering community support, to Jimdo's email-only service, to Wix's telephone-callback service—even for free accounts! Many of the site builders offer rich online support knowledge bases and FAQs, so there's a good chance you won't even need to contact the company. I test each service's support as part of the review process by asking about some less-common site-building procedures.
This is a great effort, when you are talking about response time, it is ping response. Also, it would be a ping response on their primary site (which will usually give you 100% uptime). But, it depends on the response time of the shared Hosting server, where the websites are actually hosted - and what is the page load time. For instance, BlueHost on their primary website has 100% uptime and with a great response time. As soon as you get onto one of their servers, I have seen website page load time shoots up to over 30s.
As you can see, there are quite a few factors to consider when choosing an easy online website builder. And you have a slew of provider choices—there are at least 20 more vendors than those included in this list. Hardly a week goes by when we don't get a pitch from a new one we've never heard of before. We've reviewed many of those, but they didn't make the cut, either because of outdated site designs, lack of site-building options, or inadequate ease-of-use. Some recent examples include 1&1 Ionos MyWebsite, PageCloud, Ucraft, and Yahoo Small Business Websites. Gator Website Builder Tutorial | My Review on HostGator's New Tool for Building Websites