WordPress boasts of being easy to use for amateurs. However, their support is ludicrously awful--forums only, no backup for more difficult situations. I had an 5 yr plus site that, several dead laptops later--a lost passord & original receipt, pre-2-factor, a free site--that I have lost access to . WP kept repeatedly sending the same canned messages that gave no help at all. I've been at it for WEEKS, & though onechat person offered to send me to customer help, that never happened. I strongly recommend avoiding WordPress.
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The user gets his or her own Web server but is not allowed full control over it (user is denied root access for Linux/administrator access for Windows); however, they are allowed to manage their data via FTP or other remote management tools. The user is disallowed full control so that the provider can guarantee quality of service by not allowing the user to modify the server or potentially create configuration problems. The user typically does not own the server. The server is leased to the client.
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